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NEWSTAR Enterprise Hyperlinks not working in informXL Analyzer

PostedApril 7, 2016
UpdatedApril 7, 2016

When a NEWSTAR User attempts to open a hyperlink back to a NSE record (i.e. nse//HPLot/309) the login to NEWSTAR fails and/or a new login screen opens, even if the User is already logged into NEWSTAR.

Reasons this may occur:

  • NEWSTAR Enterprise must first be open for the hyperlinks to work.
  • The NEWSTAR User MUST have security access to the module they are trying to open.
  • The NEWSTAR User must be utilizing the NEWSTAR “NSE Search Client“.

If all of the criteria above is met, try the solution below.

  • Try adding \\ServerName as a “Trusted Site” (issue may be related to certain builds of Internet Explorer).
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